SnugVita Shipping Policy

Last Updated: October 26, 2026

At SnugVita, we are committed to transparent, fast, and reliable delivery worldwide. Below are the complete terms and details regarding our order fulfillment, shipping costs, and delivery transit times.

1. Order Processing and Delivery Timelines

Total estimated delivery time consists of handling time plus transit time:

• Order Cut-Off Time: 5:00 PM EST, Monday through Friday. Orders submitted after 5:00 PM EST or on non-business days (weekends and national holidays) begin fulfillment on the following business day.

• Handling / Fulfillment Time: 0 – 1 business day (Monday – Friday). Orders are verified, quality-checked, packaged, and dispatched to the courier within 24 business hours.

• Transit Time: 5 – 11 business days (Monday – Friday) across all domestic and international destinations.

• Total Estimated Delivery Window: 5 – 12 business days (0–1 day handling + 5–11 days transit) worldwide.

2. Shipping Rates and Destinations

We ship to all addresses within the United States, as well as internationally to Australia, Canada, and over 104 countries worldwide. Delivery rates are calculated based on your total order subtotal before taxes and promotional discounts:

(Important GMC Requirement: Update the third shipping service in your Google Merchant Center account—currently configured as a blanket "Flat" rate—to a price-based model with a $4.99 charge below $49 and $0.00 above $49 to match your store's live checkout policy.)

3. Order Tracking & Delivery Updates

• Order Confirmation: You will receive an immediate confirmation email with complete order receipt details as soon as payment is authorized.

• Shipping Confirmation & Tracking: When your order is handed over to the postal or courier carrier (within 0–1 business days), an automated email containing your tracking number and carrier portal link will be dispatched.

• Tracking Scans: Carrier portals generally require 24 hours from initial pickup to register active location scans.

4. Customs, Duties, and Taxes (International Orders)

For all deliveries made to Canada, Australia, and our other global destinations:

• Shipments are fulfilled Delivered Duty Unpaid (DDU).

• Import duties, local customs clearance fees, VAT, or goods and services taxes (GST) assessed by destination customs authorities are the sole responsibility of the customer and are collected upon arrival.

• SnugVita does not collect or retain foreign customs duties during checkout.

5. Address Changes and Modifications

• Address Adjustments: Because handling occurs within 0–1 business days, fulfillment starts quickly. To modify a delivery address, email support@snugvita.com within 1 hour of purchase. Once dispatched, carrier reroutes cannot be guaranteed.

• Address Accuracy: Customers must provide accurate and complete delivery details, including apartment, suite, or unit numbers. Shipments returned due to address errors may require a standard re-shipping fee.

6. Damaged or Lost Shipments

• Damaged Items: If your order arrives compromised or broken, take clear photographs of the outer packaging and damaged contents, and contact support@snugvita.com within 48 hours of delivery for a prompt replacement or refund.

• Undelivered Packages: If tracking marks your package as "Delivered" but it cannot be found, check surrounding drop points, porch areas, and with household members or building staff. If still missing after 24 hours of the delivery timestamp, reach out to us to open a formal carrier tracing claim.

7. Customer Support & Business Information

For shipping questions, order modifications, or delivery status checks, contact our team:

• Store Name: SnugVita

• Customer Support Email: contact@snugvita.com

• Customer Support Phone: +1 812 408 3609

• Physical Business Address: 30 Gould St N, Sheridan, Wyoming 82801

• Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM PST